"the customer service rep on the phone who I spoke with to schedule was very nice. unfortunately during the day of the appointment they scheduled our window from 8-10 am. they did not show up and we received now new estimate on when they would be arriving. I reached out to see if I could get an updated eta and was placed on hold for 10 min until I finally just hung up and called back. spoke with a different rep who said the business owner would be calling me right back with an updated eta. that did not happen either. I was also communicating via text with someone at JunkKing and they were of little help as well. I ended up cancelling the appointment because 1800-got-junk was able to come within an hour and promised they would update me if there were any delays. it's very important to communicate if there are delays, I have to plan accordingly with my job and also my husbands, and plus we moved all of our stuff on the lawn already so it just was a bummer they didn't communicate better with us. 1800-got-junk promptly called us a half hour before they arrived and called upon arrival. that's the type of service I would have liked to receive from junk-king."
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