From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

There’s a disconnect between the front office and the back office, and it’s happening at the worst time. Best-in-class customer service is critical right now, but when the customer service team isn’t ...

Assembled Inc., a unified platform for customer support orchestration powered by artificial intelligence, today announced the general availability of agentic AI schedule generation, allowing teams to ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

Automated customer support, whether you're calling in or interacting with a chatbot online, can be frustrating, to say the least. For brands, this is a serious issue that has recently been magnified ...

If you have a problem or a question for the budget airline, you now have to contact them through a live chat on their website, WhatsApp, or social media. The cost-cutting move sparked a larger ...