Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks and cut customer wait times by 80%. Robots like LoweBot can guide customers to the proper aisle ...

Leaders of businesses large and small are asking their teams to start automating their processes and workflows. The question is, where to start? A collection of tools and processes that are the basis ...

The UK government has released a framework on the use of automated decision-making systems in the public sector, setting out how the technology can be deployed safely, sustainably and ethically.