Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

Coley Norman, SVP, Liviniti, has been honored with an Excellence in Customer Service Award by the Business Intelligence Group ...

MEO, part of the Altice Group and one of Portugal's leading telecommunications providers and TechSee, have been named the Overall Winner in the "Technology of the Year (Product)" category at the 2026 ...

If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...

Accredited Debt Relief marked a milestone year in 2025, surpassing 1 million clients helped and more than $3 billion in client debt paid off. The company's client-first approach also earned national ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

Value-added service has become all too pricey for small businesses. Yet, everyone knows how important it is to exceed customer expectations. Instead of adding more services, why not try adopt ...

Where are all these places where you've lived with multiple, equivalent providers? In the US, those are rare places indeed. For the first time ever, I live somewhere with a whole two choices in ISP,s ...