The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

The 10 coolest open-source software tools in 2025 include software for developing AI agentic applications, managing streams ...

Next in our series on open source help desk software packages is a package called HOT. HOT stands for Hot Open Tickets – yes, it’s a redundant acronym, but think of it in the spirit of GNU, which ...

Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of modern software solutions use a code base made up of open-source components, according to 2022 data from the ...