PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

A frustrated traveler tweeted at an airline about a long delay, expecting a robotic reply. Instead, the AI-powered chatbot recognized their urgency, responded with empathy, and offered a meal voucher ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service improvements. Deepgram is a decade-old company that quickly saw AI’s potential in ...