Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. This ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

As leaders plan for the year ahead, nonfinancial metrics offer the clearest signal of whether growth is truly sustainable.

Uxin reports strong Q3 '25 revenue growth, 7.5% gross margin, improved operations, and high customer satisfaction. Learn why ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

Roadway Moving, New York City's highest-rated moving company and one of the fastest growing relocation brands in the country, today announced the opening of a new Texas hub. The new facility, located ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

After a launch, the real learning begins. Tech leaders share the signals and habits they use to turn user behavior, feedback ...

For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns.

Adel Abdyk Wahab Al-Majed, Boubyan Bank’s vice-chairman and group CEO, details the bank’s commitment to innovation, customer ...