CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...
When Patrick Smith decided to become the co-host of "Say More," he left behind a dream job so he could help create a new ...
When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...
Being nice doesn’t necessarily mean that you’re a good person, but it seems that it should help. New findings on personality ...
Paying top dollar has always been a reliable way for companies to attract the most capable candidates. But new analysis ...
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