When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Now, for younger people, all of these are perfectly normal ways to acknowledge gratitude. They grew up in an era where manners leaned casual, friendly and conversational. To them, “No problem” means ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer something for money, your job is to remain polite and accommodating no ...

Thanksgiving is not just a day off and a big dinner. We tell ourselves that it is a uniquely American holiday. It may seem like that, the way it is based in our Plymouth Rock origin story. It comes to ...

Microsoft is moving beyond copilots to fully autonomous agents. Foundry and MCP let agents assemble solutions using 1,400 tools. IQ services aim to give agents true context and understanding. At ...

Logitech is probably the best known PC accessory manufacturer apart from Microsoft and Apple. And since the company has spent the last few years trying to expand its software offerings, it’s a little ...

Veterans Day for me means I will be the recipient of ritualistic platitudes such as “Thank you for your service,” from people who have no concept of the rewards or costs of service. I don't think ...

Everyone wants to understand the generation below them. Can young people rebuff those efforts by being completely absurd? Everyone wants to understand the generation below them. Can young people ...

Even with a U.S. government shutdown beginning on Wednesday, Oct. 1, the 74 million Americans who collect Social Security will continue receiving their monthly checks, although some services could be ...

The phrase, "six seven" is a new slang term popular with Generations Z and Alpha. It originated from a lyric in the 2024 song "Doot Doot" by Skrilla. Despite its popularity, the phrase is considered ...